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We are the luxury that is born from our artisans and their life stories. FREE shipping for the whole country.

Shipping Policy

Order Processing and Shipping

Tie up this policy to the Value Proposal. It is common since the supply chain crisis to have more luxury items with extended delivery times. In exchange the Consumer understands that the item is manufactured as ordered and will have more payment options.

Selling message:
Mario Hernandez manufactures unique luxury pieces for each customer. Our process takes your order and follow this process: a. You place your order: Explore our catalog and find the right product for you. In Mario Hernandez we celebrate moments, experiences, nature and kisses. You’ll find the most exquisite product for you. b. We manufacture: We receive your order, and through the most delicate and exhaustive craftmanship, we elaborate your piece. You’ll receive updates through the process, and at the end you’ll have a timeless product. Our process time is between 15 and 20 days c. Once your order is ready, we ship via UPS direct to your door.

My Best regards
Mario Hernandez

Tracking your Order

When can I track my order?

Once your order arrives to us, a tracking number is assigned.
We are in touch, always check your email.
We asked for your email during the Checkout process, so you can receive updates of your order. Visit our Website You may Sign In for your Order History and/or Order Status. Information about your open orders, tracking and past orders is available

Contact Us
If you have further questions about your order, please contact us via contactus@mariohernandez.com
How is order status different from tracking information
The status of your order is supplied through our process and directly by Mario Hernandez ®. It represents the process and progress, from receiving to manufacturing of your order. Tracking Information is provided by the carrier until your order is delivered

Return Policy

OUR RETURN POLICY

We are focused on Customer Satisfaction and Excellent Customer Experiences. If you are not satisfied with the product received, we offer complimentary return within 30 days of the receipt.
All the items retuned should be unused, in the original boxes with all original tags, parts, and accessories. Returns can only be made within the original country of purchase.
Exchanges are not accepted

RETURN PROCESS

First, you’ll need to contact us at contactus@mariohernandez.com, requesting the return. In the email, please add the order #, as well as your contact information.
Our Customer Service will process your request and email you a return label.
To return the item, securely pack the unused item in the original packaging along with parts, and accessories. Please remove any extra labels from the outside of the package before shipping.
You may bring the package to any UPS customer counter, authorized UPS shipping, Access Point or UPS store. Keep the UPS return tracking number to monitor the shipment status.

REFUNDS

Refunds will be made to the original form of payment, credit card or debit card. Once we have received the package and verified the status of your return; please allow 5-8 days for inspection and processing. Once the status check is completed, the refund will be addressed to your bank. However, it is to the discretion of your bank the number of days that take for them to credit back the money to your account.
For online returns, the cost of shipping is non-refundable. If you have any additional questions, please visit contact us at contactus@mariohernandez.com

Payment Methods

CREDIT CARDS AND WALLETS ACCEPTED
Visa, Mastercard, American Express, Discover, Diners Club, Paypal, Apple Pay, Google Pay, Klarna

IMPORTANT INFORMATION
Credit Cards are authorized and charged at the placement of the order.

ORDER CANCELLATIONS AND REFUNDS
You can cancel your order via email to contactus@mariohernandez.com . Refunds will be made to the original form of payment, credit card or debit card. Order Cancellations and authorizations are automatically released. However, it is to the discretion of your bank the number of days that take for them to credit back the money to your account. For your security your security, your billing name and address must match with your credit card used for payment. We reserve the right to cancel any order that does not meet this criteria

SALES TAX These State Regulations require we charge sales tax on order shipped within their territory:
Alabama, Arizona, California, Colorado, Connecticut, Delaware, DC, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

DISCOUNT AND CODES
Mario Hernandez may offer promotional discounts and coupons to our customers. You can apply them on the Payment Page in Checkout. If discount qualifies , it will be displayed in the payment summary.

WALLETS
We accept payments via PayPal It enables any individual with an email address to securely send payments online. If you pick this method the interface will redirect you to paypal.com. It wil take 25 minutes to complete the payment before your order is dropped. We also offer Apple Pay, which is a mobile payment and digital wallet service. That lets users to make payments using their apple compatible devices

Accessibility Statement

Mario Hernandez is committed to digital accessibility.
We are committed to ensuring digital accessibility for people with disabilities. We strive to continually improve the user experience for all, apply relevant accessibility standards, conform to the Web Content Accessibility Guidelines (WCAG)2.1, Level A, and AA, and comply with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.
We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at contactus@mariohernandez.com

Privacy Policy

Mario Hernandez ® is committed to keeping clear communication with its customers. That’s why, we want to inform you about how we collect, use, and disclose your Personal Information.
This Privacy Policy describes our practices in connection with our Ecommerce and websites in the US. Knowing that you are accessing our websites through software applications (websites) made available by Mario Hernandez® through computers and Mobile devices, social media pages and apps, and HTML-Formatted email messages that we sent to you that link to this Privacy Policy, as well as any offline interaction with us.
If you have any additional questions regarding this Privacy Notice, please contact us at contactus@mariohernandez.com
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including Name, Postal Address (billing and shipping addresses), telephone number, email address, credit or debit card number, profile picture, social media account id.
Collection of Personal Information, We and our service providers may collect Personal Information in a variety of ways, including:
Through the Services: We may collect Personal Information through the Services, e.g., when you sign up for a newsletter or make a purchase.
Offline: We may collect Personal Information from you offline, such as when you visit our stores, attend one of our trade shows, place an order over the phone, or contact customer service.
From Other Sources: We may receive your Personal Information from other sources, such as our U.S. affiliates, public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties. In addition, if you elect to connect your social media account to your website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends' profiles.
We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

HOW WE MAY USE PERSONAL INFORMATION
We and our service providers may use Personal Information:
To respond to your inquiries and fulfill your requests, such as to complete your transactions and provide you with related customer service.
To send administrative information to you, such as changes to our terms, conditions, and policies, as well as marketing communications that we believe may be of interest.
To personalize your experience on the Services by presenting products and offers tailored to you and to facilitate social sharing functionality.
To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules containing additional information about how we use and disclose your Personal Information.
For our business purposes, such as data analysis, audits, fraud monitoring, and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed:
To our affiliates for the purposes described in this Privacy Policy.
To our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services.
To third parties, to permit them to send you marketing communications, consistent with your choices.
To third-party sponsors of sweepstakes, contests, and similar promotions.
By you, on message boards, chat, profile pages and blogs, and other services to which you are able to post information and content (including, without limitation, our social media pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
To your friends associated with your social media account, to other website users, and to your social media account provider, in connection with your social sharing activity. By connecting your Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media provider's privacy policies.

OTHER USES AND DISCLOSURES
We also may use and disclose your Personal Information as we believe to be necessary or appropriate:
To comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include such authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons.
To enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
We may furthermore use, disclose, or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
We may also use and disclose Personal Information collected through the Services in other ways, with your consent.

OTHER INFORMATION
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
Browser and device information.
App usage data
Information collected through cookies, pixel tags, and other technologies
Demographic information and other information provided by you that does not reveal your specific identity.
Information that has been aggregated in a manner that no longer reveals your specific identity.
If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information, as detailed in this Policy.

COLLECTION OF OTHER INFORMATION
We and our service providers may collect Other Information in a variety of ways, including:
Through your browser or device: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Through your use of the App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and personalize your experience. We also gather statistical information about the use of the Services to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies or other technologies in online advertising to track responses to our ads. We do not respond to browser do-not-track signals at this time. If you do not want information collected using cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

Analytics: We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies: We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also go to the Global Storage Settings Panel and follow the instructions (which may explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used in connection with the Services.

IP Address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP address.

Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.

Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

THIRD-PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

THIRD-PARTY ADVERTISING
We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services, based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp.

SECURITY
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
• Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe link in any marketing communication and by contacting us at contactus@mariohernandez.com . If you no longer want to receive marketing-related text messages from us on a going-forward basis, you may opt out by replying STOP to any marketing text message you receive from us. Please note message frequency varies. Reply HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Our sharing of your Personal Information with affiliates for their direct marketing purposes: If you would prefer that we not share your Personal Information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out of this sharing by contacting us at contactus@mariohernandez.com
• Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes: If you would prefer that we not share your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by contacting us at contactus@mariohernandez.com
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.
How you can access, change or suppress your Personal Information. If you would like to review, correct, update, suppress/restrict or delete Personal Information that you have previously provided to us, or if you would like to transfer your Personal Information to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by writing to contactus@mariohernandez.com
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13.
JURISDICTION AND CROSS-BORDER TRANSFER
The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
SENSITIVE INFORMATION
We ask that you not send us, and not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.
CONTACTING US
Marroquinera, XX XX XX is the company responsible for the collection, use, and disclosure of your Personal Information. If you have any questions about this Privacy Policy, please contact us at contactus@mariohernandez.com
ADDITIONAL INFORMATION FOR CALIFORNIA: Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of Personal Information about California residents that we have collected or disclosed within the preceding 12 months:
(1) We collect the following categories of Personal Information:
Identifiers, such as name, previous name, alias, postal address, online identifiers (such as IP address), email, and account/user name (including social media);
Personal information, as defined in the California safeguards law, such as name, date of birth, signature, address, telephone number, facsimile number, financial information, travel information, username and password, social media profile photo and other account information, and other consumer profile information, such as preferences, interests, and general household information.
Characteristics of protected classifications under California or federal law, such as sex, age, and marital status.
Commercial information, such as purchase history, products considered, other purchasing history or tendencies, payment information (we do not access this information, which is processed by a third party financial institution on our behalf), customer service call notes, and product ratings and reviews;
Internet or network activity information, such as browsing history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements; Geolocation data, such as device location and IP location;
Audio and visual information, such as call recordings and CCTV footage for quality assurance, safety and security purposes; and Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.
As described above, we collect this Personal Information from you and from other categories of sources: public databases, social media platforms and from our affiliates, joint marketing partners, and service providers and consumer data resellers.
We share this Personal Information with our affiliates, service providers and other vendors (including data resellers and data analytics providers), third-party sponsors of sweepstakes, contests and similar promotions, third parties to permit them to send marketing communications, consistent with individual choices, social media account providers, and public or government entities.
Also as described above, we may use this Personal Information to operate, manage, and maintain our business, to provide our products and services, for our employment and vendor management purposes, and to accomplish our business purposes and objectives, including, for example, using Personal Information for: facilitating purchases and other transactions, including shipping; developing, improving, repairing, and maintaining our products and services; honoring warranties for purchased products and providing customer service; personalizing, advertising, and marketing our products and services; conducting research, analytics, and data analysis; maintaining and improving our facilities and infrastructure, including our retail stores; undertaking quality and safety assurance measures; conducting risk and security control and monitoring; detecting and prevent fraud; performing accounting, audit, and other internal functions, such as internal investigations; complying with law, legal process, and internal policies; maintaining records; and exercising and defend legal claims.
In addition to the Personal Information listed above, we also collect the following Personal Information from employees, independent contractors, owners, directors, officers and job applicants, as well as their emergency contacts, dependents and beneficiaries, for purposes of operating, managing, and maintaining our business, managing our workforce (including recruitment), and administering benefits:
Identifiers, such as Social Security numbers and other government-issued ID numbers; Personal information, as defined in the California safeguards law, such as health and health insurance information
Characteristics of protected classifications under California or federal law, such as race, religion, national origin, disability, request for leave, citizenship and immigration/work authorization status;
Professional or employment-related information, such as work history, prior employer, skills and experience, information relating to references, CV, details of qualifications, human resources data and data necessary for benefits and related administration services; And Education information subject to the federal Family Educational Rights and Privacy Act, such as student records.
We disclose the following Personal Information to third parties (such as our affiliates, service providers, third parties to permit them to send you marketing communications, consistent with your choices, and public or government authorities) for our operational business purposes:
Identifiers, such as name, previous name, alias, postal address, online identifiers (such as IP address), email, and account/user name (including social media);
Personal information, as defined in the California safeguards law, such as name, date of birth, signature, address, telephone number, facsimile number, financial information, travel information, username and password, social media profile photo and other account information, and other consumer profile information, such as preferences, interests, and general household information.
Characteristics of protected classifications under California or federal law, such as sex, age, and marital status.
Commercial information, such as purchase history, products considered, other purchasing history or tendencies, payment information (we do not access this information, which is processed by a third-party financial institution on our behalf), customer service call notes, and product ratings and reviews;
Internet or network activity information, such as browsing history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements;
Geolocation data, such as device location and IP location; Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.
We do not “sell” Personal Information for purposes of the CCPA. “Sell” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.
You may request that we: Disclose to you the following information covering the 12 months preceding your request:
The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information:
The specific pieces of Personal Information we collected about you; The business or commercial purpose for collecting Personal Information about you; and The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable). Delete Personal Information we collected from you. We will respond to your request consistent with applicable law. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

Terms and Conditions

Terms and Conditions
Welcome to Mario Hernandez
PLEASE TAKE A FEW MINUTES TO REVIEW THESE TERMS AND CONDITIONS ("TERMS"). THESE TERMS APPLY TO YOUR ACCESS AND USE OF THE MARIOHERNANDEZ.US WEBSITE, ALL OTHER WEBSITES, MOBILE SITES, SERVICES, APPLICATIONS, PLATFORMS, AND OTHER TOOLS WHERE THESE TERMS APPEAR OR ARE OTHERWISE REFERENCED, OR FOR WHICH NO SEPARATE TERMS ARE PROVIDED. YOUR USE OF THE SITE CONSTITUTES YOUR AGREEMENT TO FOLLOW THESE TERMS AND TO BE BOUND BY THEM. IF YOU DO NOT ACCEPT THESE TERMS, THEN PLEASE DO NOT USE THE SITE. YOUR USE OF THIS SITE IS GOVERNED BY AN AGREEMENT TO ARBITRATE DISPUTES AND WAIVE CLASS CLAIMS.
BY USING THIS SITE, YOU ARE ACCEPTING THIS AGREEMENT IN ITS ENTIRETY.
Who We Are
As used in the Terms and on the Site, ”www.mariohernandez.us" refers to Marroquinera SAS, CARRERA 68 D 13 54 INT 7 BOGOTA, D.C. Colombia. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on the Site.
These Terms and Conditions May Change
We reserve the right to update or modify these Terms at any time, upon notice to you in writing to the last address provided, by email, by posting on the Site, or by any other reasonable means of communication. We also reserve the right, at any time, to modify or update our Privacy Policy in the same manner. You confirm your acceptance of the modifications or updates by continuing to use the Site.
Eligibility
You must be at least 13 years old to use the Web Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf, and you may only access and use the Web Site and our mobile applications with permission from your parent or legal guardian.
Your Account
You may be required to register with Us in order to access certain services or areas of the Site. Our Privacy Policy explains how we protect and use your information. If you create an account, your username and password are for your personal use only and you are responsible for maintaining the confidentiality of your account information (including your password) and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available, we reserve the right, in our sole discretion, to terminate your account, refuse service to you, or cancel orders.

Shipping and Processing
Our shipping and processing charges are intended to compensate Us for the cost of processing your order, handling, and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping policy.
Intellectual Property
The Site, including all of its information and contents such as photographs, images, text, data, wallpapers, icons, characters, artwork, graphics, page layout, form, music, sound, messages, software, and the code used to generate the pages on the Site (collectively, the "Materials"), is the property of Marroquinera SAS or that of Our authorized suppliers or licensors and is protected by intellectual property and other applicable laws in the United States and/or abroad. Our intellectual property is registered in the United States and abroad. Except as otherwise provided on the Site or in these Terms, you may not download, upload, copy, print, display, reproduce, publish, license, post, distribute, or otherwise use any Materials from the Site in whole or in part for any public or commercial purpose without specific prior written permission from Marroquinera SAS We are the owner and/or authorized user of the Mario Hernandez brand as well as any other registered or unregistered trademarks, trade names, logos, designs, titles and product names appearing on the Site, and is the copyright owner or licensee of the Materials on the Site, unless otherwise indicated. You may not use any metatags or any other "hidden text" utilizing any of Our names or trademarks without Our express written consent.
Territory. This Site is for the use of individuals located in the United States (the “Territory”). We are sorry, but orders or requests for information or services from outside this Territory will not be filled. If you are accessing this Site from outside the Territory, and are interested in more information about Mario Hernandez, please check https://mariohernandez.us
Notices. Mario Hernandez and/or its affiliates own(s) the compilation copyright to this Site. Mario Hernandez® is a registered trademark of Marroquinera SAS Liability Disclaimer. The information and other material published on this Site may be incomplete and may include inaccuracies or typographical errors. Changes are periodically made to the information contained herein. To the maximum extent permissible under applicable law, Marroquinera SAS reserves the right to change the Site. Mario Hernandez does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. To the fullest extent permissible by applicable law, Mario Hernandez and affiliates shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

Use of the Site
We grant you a personal, limited, non-exclusive, non-transferable license to access and make personal use of the Site and the Materials and other information contained on the Site. This license does not include any resale or commercial use of the Site; any collection and commercial use of any photographs or other Materials published on the Site; any non-personal use of Mario Hernandez product names, listings, descriptions, or prices; any derivative use of the Site; any downloading, copying, or other use of the Site or the Materials for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. You may use the Site only as permitted by law. All rights not expressly granted to you in these Terms are reserved and retained by Mario Hernandez and/or our suppliers and licensors. The licenses granted by Us to you automatically terminate if you do not comply with these Terms.
You are responsible for your use of the Site, and for any use of the Site made using your account. Our goal is to create a positive, useful, and safe user experience. To promote this goal, We prohibit certain kinds of conduct that may be harmful to other users or to Us. When you use the Site, you may not
• violate any law or regulation;
• violate, infringe, or misappropriate other people's intellectual property, privacy, publicity, or other legal rights;
• post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
• engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Web Site or mobile applications;
• transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
• use any means to scrape or crawl any pages contained in the Site;
• attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site;
• attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or advocate, encourage or assist any third party in doing any of the foregoing.

User Content
The Site may allow you to upload, submit, store, send, or receive content and data such as comments, reviews, and photos ("User Content"). You may also submit User Content in the other ways that you interact with Us such as through social media, by email, by phone, and otherwise. You retain ownership of any intellectual property rights that you hold in that User Content.
When you upload, post, submit, send, or receive any User Content to or through the Site, you give Us permission to reproduce and use your User Content as follows: you grant to Us and those we work with a license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations, or other changes we make so that User Content works better with the Site), publicly perform, publicly display, and distribute your User Content. This license is for the purpose of operating and improving the Site, developing new products and services, and for other Marroquinera SAS marketing purposes, including without limitation in catalogs, email and other customer communications, store materials, and other marketing. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Marroquinera SAS or the Site. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. This license is fully paid and royalty-free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights under this license anywhere in the world. Lastly, this license is perpetual, meaning that our rights under this license continue even after you stop using the Site.
You promise that:
• you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above; and • your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
We may refuse to accept or transmit User Content for any reason with or without notice. We may remove User Content from the Site for any reason with or without notice.

DISCLAIMER
EXCEPT FOR THE FOREGOING LIMITED WARRANTIES, AND TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, MARIO HERNANDEZ MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE INFORMATION, SOFTWARE, MATERIALS, PRODUCTS OR SERVICES CONTAINED OR DISCUSSED ON THIS SITE FOR ANY PURPOSE. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ALL SUCH INFORMATION, SOFTWARE, MATERIALS, PRODUCTS OR SERVICES ARE PROVIDED “AS IS” TO THE FULLEST EXTENT PERMISSIBLE BY LAW WITHOUT WARRANTY OF ANY KIND AND ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON- INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, MARIO HERNANDEZ SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR WITH THE DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, MATERIALS, SOFTWARE, PRODUCTS AND SERVICES OBTAINED THROUGH THIS SITE OR THROUGH HYPERTEXT LINKS TO THIRD PARTY SITES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED WEB SITE, EVEN IF MARIO HERNANDEZ AND/OR ITS AFFILIATES OR SUBSIDIARIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF SUCH DAMAGES RESULT FROM MARIO HERNANDEZ NEGLIGENCE OR GROSS NEGLIGENCE. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, MARIO HERNANDEZ’S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. MARIO HERNADEZ DOES NOT REPRESENT OR ENDORSE THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, OR INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE UPON SUCH OPINION, ADVICE, STATEMENT, OR INFORMATION SHALL BE AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, MARIO HERNANDEZ RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE SITE. MARIO HERNANDEZ DOES NOT AND CANNOT REVIEW ALL MATERIALS, IF ANY, POSTED TO THE SITE BY USERS, AND MARIO HERNANDEZ IS NOT RESPONSIBLE FOR ANY SUCH MATERIALS POSTED BY USERS. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, MARIO HERNANDEZ RESERVES THE RIGHT AT ALL TIMES TO DISCLOSE ANY INFORMATION AS NECESSARY TO SATISFY ANY LAW, REGULATION OR GOVERNMENT REQUEST, OR TO EDIT, REFUSE TO POST OR TO REMOVE ANY INFORMATION OR MATERIALS, IN WHOLE OR IN PART, THAT IN MARIO HERNANDEZ’S SOLE DISCRETION ARE OBJECTIONABLE OR IN VIOLATION OF THIS AGREEMENT. ADDITIONAL DISCLAIMERS APPEAR WITHIN THE BODY OF THE SITE AND ARE INCORPORATED HEREIN BY REFERENCE. TO THE EXTENT ANY SUCH DISCLAIMERS PLACE GREATER RESTRICTIONS ON YOUR USE OF THIS SITE OR THE MATERIAL THEREIN, SUCH GREATER RESTRICTIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW. NEITHER MARIO HERNANDEZ NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THE SITE. THE INFORMATION, MATERIALS, AND SERVICES PROVIDED ON OR THROUGH THIS SITE MAY BE OUT OF DATE, AND NEITHER MARIO HERNANDEZ NOR ANY OF ITS AFFILIATES MAKES ANY COMMITMENT OR VOLUNTARILY ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES.
Monitoring.
In order to better serve you, Mario Hernandez may monitor your use of this Site, subject to the terms of Mario Hernande’s privacy policy, referenced below. In the event, Mario Hernandez becomes aware of any material on the Site, whether provided by you or otherwise, that is potentially infringing, defamatory, a violation of law or a person or entity’s rights, or otherwise problematic in Mario Hernandez’s discretion, Mario Hernandez may remove such material without any liability to you whatsoever.
Your password. In the event, your activity on the Site requires the use of a password, please keep this password in a safe place. You agree to keep any password that you may be given during your use of the Site secret and not to share it with anyone. Should you share your password with anyone or fail to take reasonable steps to keep it secure, you shall be responsible for all activity conducted with your password to the fullest extent permissible by applicable law.
Your indemnification. You hereby agree to indemnify and hold Mario Hernandez, and all its officers, directors, owners, agents, attorneys, employees, affiliates, contractors, agents, suppliers, licensors, and licensees (collectively, the “Indemnified Parties”) harmless to the fullest extent permissible by applicable law from and against any and all liability, loss, expense. damage and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach or alleged breach by you of this Agreement or the foregoing representations, warranties and covenants, including, without limitation, attorneys fees and costs. To the fullest extent permissible by applicable law, Mario Hernandez shall have the right to defend, settle and compromise any such claim with counsel of its own selection to the fullest extent permissible by applicable law. You shall cooperate as fully as reasonably required in the defense thereof. To the fullest extent permissible by applicable law, you shall not in any event settle any matter without the written consent of Marroquinera SAS.
Privacy Policy. In Mario Hernandez, We consider your privacy to be very important and we want to be sure you are aware of and agree to the way in which we might use personal information about you. You hereby agree to Mario Hernandez Privacy Policy, which is hereby incorporated into this Agreement, in which we detail the ways in which we might utilize personal information coming from you. Please keep in mind when you post any information on the Site, including, without limitation, in the interactive sections, that the information you post, whether about yourself or others, may be viewed by others. Use good sense and prudence in determining the extent of personal information you wish to make available to others.

Questions, Complaints, Comments or Service Contact.
Technical Questions. If you have any questions about this Site, or if you have technical problems in accessing information on our Site, please contact: contactus@mariohernandez.com Concerns about possible infringement or inappropriate conduct or content on the Site. If you believe that certain software, information or other content on the Site violates your rights or the rights of others, or if you believe that another user is violating the terms of this Agreement, please feel free to contact us at contactus@mariohernandez.com We do not commit to following up or resolving your concerns but may do so in our discretion.
If you believe that material on the Site infringes your copyright, please contact Mario Hernandez’s Copyright Agent below with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed, including the URL (Web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; identification of the URL or other specific location on the Site where the material that you claim is infringing is located; your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the information you have provided is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. To contact Mario Hernandez Copyright Agent please email: contactus@mariohernandez.com

Arbitration Agreement & Waiver of Certain Rights You and Marroquinera SAS agree that, except as set forth below, we will resolve any disputes between us (including any disputes between you and a third-party agent of Mario Hernandez through binding and final arbitration instead of through court proceedings. You and Marroquinera SAS hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and Marroquinera SAS or you and a third-party agent of Marroquinera SAS. (a Claim) will be resolved exclusively by final and binding arbitration in accordance with the Rules of the American Arbitration Association (AAA Rules). The arbitration will be heard and determined by a single arbitrator. The arbitrators decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. However, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms including, but not limited to, a claim that all or any part of these Terms is void or voidable.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Marroquinera SAS will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Marroquinera SAS from seeking action by federal, state, or local government agencies. You and Marroquinera SAS also have the right to bring qualifying claims to small claims court. In addition, you and Marroquinera SAS retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.
Neither you nor Marroquinera SAS may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Marroquinera SAS individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a claim proceeds in court rather than in arbitration you and Marroquinera SAS each waive any right to a jury trial. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in a writing and signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms and Conditions. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a "public injunction" and any such "public injunction" may be awarded only by a federal or state court. If either party seeks a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party's claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator. This Section of the Terms and Conditions will survive the termination of your relationship with Marroquinera SAS.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR MARROQUINERA SAS WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

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