You may return an item for a full refund at any time within 30 days of purchase given it is in original condition and satisfies our return policy requirements. Once you contact our service department, you will be provided a return authorization. Once the item is received by us it will be examined. If the product is accepted for refund your refund will issue promptly. If the item is not authorized for refund we will contact you, explain the reason and return the product to you. Notwithstanding the foregoing, customized items are not eligible for return and refund.